Terms of Service
1. Legal Entity
Company: 535 Design & Publicidade
Tax ID / VAT: PT 516010131
Registered Address: R. do Padre Joaquim Subida 52d, 4490-666 Póvoa de Varzim, Portugal
Official Contact: geral@535-design.com | +351 969 231 535
2. Acceptance & Scope
By browsing and utilizing this website, you agree to comply with these terms. Quotation requests submitted through online forms do not constitute a binding contract until formal commercial approval and mutual sign-off.
3. Intellectual Property
All photographs, visual designs, branding concepts, videos, and technical content displayed on this website are the proprietary property of 535 Design & Publicidade. Any unauthorized duplication, redistribution, or modification is strictly prohibited without explicit written consent.
4. 535 Wear Online Store & Order Fulfillment
Our online store offers plain and custom printed apparel using industrial DTF (Direct to Film) technology.
Fulfillment & Shipping: Plain items are dispatched within 24 to 48 business hours via the official logistics network of TH Clothes. Custom DTF orders require an estimated production lead time of 3 to 5 business days following explicit client approval of the digital mock-up.
Digital Mock-up Approval: For all customized orders, our design team provides a virtual mock-up via WhatsApp or Email. Production will only commence after explicit written approval by the client.
Secure Payment Methods: Online store transactions are processed securely via SIBS (SIBS Payment Gateway), supporting MB WAY, Multibanco (ATM/Homebanking references), and Credit/Debit Cards (Visa & Mastercard) with 3D Secure strong customer authentication.
5. Return & Cancellation Policy
Plain Garments (Without Customization)
In accordance with EU and Portuguese consumer law (Decree-Law no. 24/2014), customers have the right to withdraw within 14 consecutive days of receiving the items. Returned goods must be unworn, unwashed, in original packaging, and with all original tags attached.
Custom DTF Products (Legal Exception)
Pursuant to Article 17, item c) of Decree-Law no. 24/2014, the right of withdrawal does not apply to goods made to consumer specifications or manifestly personalized. Returns on customized items are only accepted in case of confirmed textile manufacturing defects or non-conformity with the previously approved digital mock-up.
6. Consumer Dispute Resolution (ADR) & Complaints
In the event of a consumer dispute, consumers may contact an authorized Alternative Dispute Resolution entity:
CICAP — Consumer Information and Arbitration Center of Porto (www.cicap.pt)
Customers can also access the official Portuguese Electronic Complaints Book at: www.livroreclamacoes.pt.
7. Applicable Law & Jurisdiction
These terms are governed by Portuguese and European Union law. For any legal disputes arising from the use of this website, the court of Porto / Póvoa de Varzim, Portugal holds exclusive jurisdiction.